Frequently Asked Questions |
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Q. Will Tray Selector work with any printer?
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A. Yes tray selector will offer you the option of setting up
printing to any printer that is available on your PC. For each
printer you can specify which tray to print your documents
first page and then subsequent pages.
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Q. Will Tray
Selector work with duplex/two sided printers?
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A. Yes just setup a profile in the normal way with one caveat. Change the options (see help page) to print the first 2 pages to the first tray. This will ensure that your first duplex page is printed on both sides of the paper. |
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Q. Can I have two profile buttons on Tray Selector one which prints single sided and the other that prints duplex/two sided?
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A. Yes this is a very common request from people who have duplex printers. You need to carry out a few steps first. We have provided an online tutorial to explain what to do to add a double sided printer driver here. |
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Q. How many
printing profiles can I have?
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A. You can have up to six different printing profiles. You give each profile a name when you set it up for example "letters", "plain", "color" etc. etc. Each profile can be seen as a new button in the Tray Selector button bar. It is possible to extend the number of print profiles to 12 with a registry tweak. Please use the contact page to contact us for information on how to do this. |
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Q What if my document is a mail merge ?
If you have a Mail Merge document and want to print it using Tray Selector it is quite simple. Setup your Mail Merge document in word and preview it to ensure it is correct. You can use the back and forward buttons that look like:
Word 2003:  Word 2007: 
Once you are sure your data is correct. At this point do not click any of the buttons
to merge the document to a new document printer or fax as you would normally do. Instead click your Tray Selector button. Tray Selector will automatically recognize that the document is a mail merge and display the dialog box shown below:
If you click ‘Yes’ then each merged letter of your document will be printed using your Tray Selector settings. Clicking ’N’ will just print the current document (i.e. unmerged) and clicking ‘Cancel’ will print nothing.
Notice in mail merge mode Tray Selector will just print one copy of your documents even if you have set a different number of copies to be printed and it will not print any extra advanced copies.
More details on mail merge can be found by clicking here. |
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Q. Can I setup
Tray Selector to print to different printers?
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A. Yes you can use any printers available to the PC on which Tray Selector is installed. In fact, many of our users find this is a really useful feature. They just setup single click printing to a number of different printers. |
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Q. Can Tray
Selector print the first page of a document to one printer and
the other pages to different printers?
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A. No each profile can only access one printer at a time but different printers can be used in different profiles. Using the "Advanced Copies" section you can setup a second print job to another printer for each profile. Please see the help page for more details. |
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Q. Can Tray Selector print an envelope as part of its profile button? |
A. Yes. Click the settings button and select the profile from which you want to print an envelope. Click the button called "Envelopes". A dialog shown below will appear. Check the box to enable envelope printing and select the printer you want the envelope to be sent to.
Now when the profile button is pressed it will also show the normal World envelopes dialog allowing you to print an envelope too. help page for more details
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Q. What is the
free 30 day trial?
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A. You can use a fully functional version of Tray Selector free for 30 days to see if you like it. After that if it does what you need then we would ask you to pay the modest price of $29.99 or uninstall it.
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Q. How do I buy
Tray Selector?
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A. After you install Tray Selector you can open the settings dialog box and click the "Buy" button. You will be taken to an online Credit card processing page where you can buy a licence key using a Credit or Debit card. You then enter the license key into Tray Selector. Once you have licensed it you can use it past the 30 days trail period.
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Q. Can I buy a
license for all the machines in my office? |
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A. You can buy a site license, for a particular number of users, just
contact us using the contact form on the website and let us
know how many you would like. We provide substantial discounts
for people who purchase multiple copies. |
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Q. Do you
support and enhance Tray Selector?
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A. Yes our professional team of
programmers are always looking for new ways to improve our
products. Please contact us know if you have any suggestions for
the future.
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Q. Do you
provide support?
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A. Yes we provide email support via our contact us page. |
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Q. I have adobe
PDF writer installed can I print to PDF?
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A. Yes adobe provides a PDF printer
driver so you just setup a Tray Selector button to print to
the PDF printer driver. There are also a number of free PDF drivers like PDFCreator that work pefectly with Tray Selector.
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Q. I have a big installation and I want to distribute using a Microsoft Installer (MSI) file - can I do this?
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A. Yes we can provide you with an MSI file please contact us for more details.
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Q. I'm an administrator and i want to stop my users changing profiles - can I do this?
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A. Yes there are registry tweaks that you can use to hide the settings button and also to mark profiles as read-only. Please contact us for more details.
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Q. I cannot download .exe files from websites can you provide a zip file
or something similar.
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A. Yes you can download a zip file by clicking HERE.
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Q. Is 6 profiles the limit?
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A. No tray selector will support up to 12 profiles. Please contact us for more details. |
| Q. How do I uninstall Tray Selector? |
| A. Click on Start > Control Panel > Add/Remove Programs. Find Tray
Selector in the list and click "Remove". |