Tray Selector Printer Setup Utility – Frequently Asked Questions
Here is a selection of some of the questions our users frequently ask about the Tray Selector printer setup utility:
Q. Will Tray Selector work with any printer?
A. Yes. The Tray Selector utility will offer you the option of setting up printing to any printer that is available on your PC. For each printer you can specify which tray to print your documents from, for the first page and then for subsequent pages.
Q. Will Tray Selector work with duplex/two-sided printers?
A. Yes. Just set up a profile in the normal way, with one caveat – change the printer setup options (see help page) to print the first two pages to the first tray. This will ensure that your first duplex page is printed on both sides of the paper.
Q. Can I have two profile buttons on Tray Selector – one which prints single-sided and the other that prints duplex/two-sided?
A. Yes. This is a very common request from people who have duplex printers. You need to carry out a few steps first. We have provided an online tutorial to explain how to set up your printer options to deal with double sided printer drivers.
Q. How many printing profiles can I have?
A. Using our printer setup utility you can have up to six different printing profiles. You give each profile a name when you set it up: for example "letters", "plain", "colour", etc. Each profile can be seen as a new button in the Tray Selector button bar. It is possible to extend the number of print profiles to 12 with a simple registry tweak. Please use the contact page to contact us for information on how to do this.
Q. What if my document is a mail merge?
A. Our printer setup utility copes easily with mail merge documents. Set up your mail merge document in Word and preview it to ensure it is correct. You can use the back and forward buttons shown below to check your document:
Word 2003:  Word 2007: 
Once you are sure your data is correct, do not click any of the buttons to merge the document to a new document printer or fax as you would normally do. Instead, click your Tray Selector button. The printer setup utility will automatically recognise that the document is a mail merge and display the dialogue box shown below:
If you click ‘Yes’, then each merged letter of your document will be printed using your Tray Selector settings. Clicking ’No’ will just print the current document (i.e. unmerged), and clicking ‘Cancel’ will print nothing.
Notice that in mail merge mode, Tray Selector will print just one copy of your documents, even if you have set a different number of copies to be printed, and it will not print any extra advanced copies.
More details on mail merge and our printer setup utility can be found by clicking here.
Q. Can I setup Tray Selector to print to different printers?
A. Yes, you can set up Tray Selector to print to any printers available to the PC on which the printer setup utility is installed. In fact, many of our users find this is a really useful feature. They just set up Tray Selector to allow single-click printing to a number of different printers.
Q. Can Tray Selector print the first page of a document to one printer and the other pages to different printers?
A. No, each profile can only access one printer at a time, but different printers can be used in different profiles. Using the "Advanced Copies" section, you can set up a second print job to another printer for each profile. Please see the help page for more details.
Q. Can Tray Selector print an envelope as part of its profile button?
A. Yes. Click the settings button on the Tray Selector printer setup utility and select the profile from which you want to print an envelope. Click the button called "Envelopes". The dialogue box shown below will appear. Check the box to enable envelope printing, and select the printer to which you want the envelope to be sent. Now, when the profile button is pressed, it will also show the normal World envelopes dialogue, allowing you to print an envelope too. See the help page for more details.
Q. Can I split my document up into a number of segments each of which being a specific number of pages long and treat each segment as the whole document for printing?
A. Some users have documents which repeat every X pages and they want to treat each part as a separate document, e.g. printing the first page to one tray, then the next X-1 pages to another tray, then to go back to the first tray again. To do this, just select the length of each segment as shown in the image below. Tray Selector will then split the document up into segments of this size and print according to your settings. Please note splitting is only done for the main print settings, not the extra copies.
Q. What is the free 30-day trial?
A. You can use a fully functional version of Tray Selector free for 30 days to see if you like it. After that, if you are satisfied with the new printer setup functions it provides, then we would ask you to pay the modest price of $29.99 or uninstall the utility.
Q. How do I buy Tray Selector?
A. After you install Tray Selector, you can open the settings dialogue box and click the "Buy" button. You will be taken to an online credit card processing page where you can buy a licence key using a credit or debit card. You then enter the license key into Tray Selector. Once you have licenced it you can use the print setup utility after the 30-day trial period.
Q. Can I buy a licence for all the machines in my office?
A. You can buy a site licence for a particular number of users – just contact us using the form provided on this website and let us know how many you would like. We provide substantial discounts for people who purchase multiple licences.
Q. Do you support and enhance Tray Selector?
A. Yes, our professional team of programmers are always looking for new ways to improve our products. Please contact us if you have any suggestions for the future.
Q. Do you provide support?
A. Yes, we provide email support via our contact us page.
Q. I have adobe PDF writer installed. Can I print to PDF?
A. Yes. Adobe provides a PDF printer driver, so you just set up a Tray Selector button to print to the PDF printer driver. There are also a number of free PDF drivers such as PDFCreator that work perfectly with our print setup utility.
Q. I have a big installation and I want to distribute using a Microsoft Installer (MSI) file - can I do this?
A. Yes, we can provide you with an MSI file. Please contact us for more details.
Q. I'm an administrator and I want to stop my users changing profiles – can I do this?
A. Yes, there are registry tweaks that you can use to hide the settings button and also to mark profiles as read-only. Please contact us for more details.
Q. I've installed Tray Selector and set up a printer profile to print to a specific tray, but printing always goes to the same tray. What could be causing this?
A. For Tray Selector to be able to control your printers, the paper and tray selections within the printer driver need to be set to the defaults which are normally automatically selected when you add a printer driver using the Add/Remove Printers option in your Control Panel.
It could be that while trying to resolve the issue prior to using Tray Selector, you may have changed the printing preferences to choose a specific media type or paper tray within your driver which is now overriding the commands sent by Tray Selector.
The easiest way to resolve this is by choosing one of the two following methods:
- Reinstall the printer driver and leave all settings as they are by default
- Right click on your printer and choose printing preferences. Then choose Paper/Quality and make sure the Paper Source and Media type are both set to Automatic. The wording of these options will vary between printers, but you should be able to easily find the relevant settings for your printer.
It is also possible that your printer itself has been set up to always select a particular printer tray and ignore any commands that are sent to it. Some printers are also set up to change tray depending on the media type sent to them. The settings vary depending on the printer, but often it is possible to check these settings by scrolling through menu items on the printer’s small LCD display. Normally, changing back to the factory default settings will solve your problem.
If you require any further assistance, please don't hesitate to get in touch.
Q. I cannot download .exe files from websites – can you provide a zip file or something similar?
A. Yes, you can download a zip file.
Q. Is six profiles the limit?
A. No. The Tray Selector printer setup utility will support up to 12 profiles. Please contact us for more details.
Q. How do I uninstall the Tray Selector printer setup utility?
A. Click on Start > Control Panel > Add/Remove Programs. Find Tray Selector in the list and click "Remove". |