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FAQ – 2

Tray Selector – Frequently Asked Questions Page 2

Q: I’ve installed Tray Selector and set up a printer profile to print to a specific tray, but printing always goes to the same tray. What could be causing this?

A: For Tray Selector to be able to control your printers, the paper and tray selections within the printer driver need to be set to the defaults which are normally automatically selected when you add a printer driver using the Add/Remove Printers option in your Control Panel.

It could be that while trying to resolve the issue prior to using Tray Selector, you may have changed the printing preferences to choose a specific media type or paper tray within your driver which is now overriding the commands sent by Tray Selector.

The easiest way to resolve this is by choosing one of the two following methods:

  • Reinstall the printer driver and leave all settings as they are by default
  • Right click on your printer and choose printing preferences. Then choose Paper/Quality and make sure the Paper Source and Media type are both set to Automatic. The wording of these options will vary between printers, but you should be able to easily find the relevant settings for your printer.

It is also possible that your printer itself has been set up to always select a particular printer tray and ignore any commands that are sent to it. Some printers are also set up to change tray depending on the media type sent to them. The settings vary depending on the printer, but often it is possible to check these settings by scrolling through menu items on the printer’s small LCD display. Normally, changing back to the factory default settings will solve your problem. To test this follow the steps shown in the picture below

Page Setup to select trays

Page Setup to select trays

If you require any further assistance, please don’t hesitate to get in touch
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Q: I cannot download .msi files from websites – can you provide a zip file or something similar?

A :Yes, please contact us and we’ll arrange some other way to start your trial«back to menu.

Q: Is six profiles the limit?

A: No. The Tray Selector printer setup utility will support up to 20 profiles. Please contact us for more details«back to menu.

Q: What if my document is a mail merge?

A: Our printer setup utility copes easily with mail merge documents. Set up your mail merge document in Word and preview it to ensure it is correct. You can use the back and forward buttons shown below to check your document:

Word 2003: Word 2007:

Once you are sure your data is correct, do not click any of the buttons to merge the document to a new document printer or fax as you would normally do. Instead, click your Tray Selector button. The printer setup utility will automatically recognise that the document is a mail merge and display the dialog box shown below:

If you click ‘Yes’, then each merged letter of your document will be printed using your Tray Selector settings. Clicking ‘No’ will just print the current document (i.e. unmerged), and clicking ‘Cancel’ will print nothing.

Notice that in mail merge mode, Tray Selector will print just one copy of your documents, even if you have set a different number of copies to be printed, and it will not print any extra advanced copies.

More details on mail merge can be found by clicking here
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Q: How do I uninstall the Tray Selector printer setup utility?

A: Click on Start > Control Panel > Add/Remove Programs. Find Tray Selector in the list and click “Remove”«back to menu.