No matter which tray I select it prints to the same one – Tray Selector

No matter which tray I select it prints to the same one

We are sometimes asked the following question. After installing a new printer or installing Tray Selector for the first time, Tray Selector always prints to the same tray no matter which one I select?

This is almost always caused by a problem with the way the printer driver or printer is setup. In fact it is actually a problem configuring Word with your printer or driver and not a problem with Tray Selector at all. The best way to diagnose this is to try to print to a particular tray using the steps shown in the picture below.

If this also fails then the problem lies with your printer driver or printer. You need to make sure your driver settings for the tray selection are set to something like “auto select” or “default”. Do not hard code a particular tray at the driver level. It might also be necessary to update your driver or try a PCL or Postscript version of a driver to get this to work. Consult your printer manufacturer to get help with this.

Once page setup tray selection is working in Word 99.99% of the time it will also work in Tray Selector. For more help contact us.

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We have simplified the pricing of Tray Selector and now offer a simple SaaS subscription model which includes all updates and support while subscribed. Please contact contact us for more details. We have also imposed a minimum 10 users per license as the overhead of supporting small numbers of users is too great.

Please fill in the form below to create a new subscription. Once we receive the form we will create and email you a license key as well as an invoice for your first years subscription. The invoice will contain a payment link for your to pay online using our payment partner StripeTM. Once we receive your payment we will extend the license key for a full year.


Click the button below to download the zip file. Extract to a new folder and run the setup.exe extracted. Further instructions exist in the README file also in the zip. Please contact us if you need help installing or have any questions.

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